Shipping policy

I only ship to the USA & Canada.

US orders are shipped through the USPS First Class mail and tracking will be sent to the email provided. Please note that USPS First Class mail is NOT insured and Magi-Moo is not responsible for lost items.

Please allow 1-3 days to get your order packaged, we don’t ship everyday. Most items purchased here are “Ready to Ship” unless I note otherwise in the item’s description. I will provide an estimated Turn Around Time (TAT) for a “Made to Order” item. Standard shipping (once dropped off to the Post Office) is about 3-5  business days.

If you receive an item that is damaged or received the wrong item, please contact us at on instagram (@magi.moo) or email at magi.moo@hotmail.com within 3-5 business days after receiving the item. Be sure to include the order number, photos of the item, and a description of the issue. We will then discuss how we can resolve the issue, if it is possible. 

Once a package has been dropped off to USPS, the package is 100% in the hands of USPS. Magi-Moo is not responsible for any lost or damaged packages. If your package is lost/damaged, you will need to contact USPS. I am not responsible for missing packages that show a delivery confirmation. You will have to file a claim with USPS. You can still inform me of the missing package, however you will need to re-purchase the item (as long as it’s in stock) if you’d still like it.

Holiday Shipping:

Please be patient and understand that things are hectic for everyone- including us and the postal workers. Once the package is dropped off to the post office, I have no control on its arrival time. We will provide you with the tracking number, but what you see is what we also see and know.